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-   -   Anyone Return Beer For A Refund? (http://www.homebrewtalk.com/f14/anyone-return-beer-refund-314392/)

KillerIguana 03-19-2012 07:33 PM

Anyone Return Beer For A Refund?
 
I recently bought a 6 pack of a locally brewed beer, and it was bad, as in old. It was just a glass of foam and smelled musty. I e-mailed the brewery and someone got back to me within a day, so that what good. I was told that I could bring the beer to the brewery for a fresh 6 pack or bring it back to where I bought it and they would replace it.

I've never returned beer, and I'm thinking, if I bring this beer back, the employees at the store will probably think I'm a real A-hole.

Anyone bring bad beer back to the store? And should I feel embarrassed for doing so?

IrregularPulse 03-19-2012 07:35 PM

You you return spoiled steaks that you bought?

I've exchanged a skunked Brooklyn Lager at a BW3s before. The waitress looked at me weird until I made her smell it. It's money you spent on a product that was bad. Return it like you would anything else.

jonp9576 03-19-2012 07:40 PM

i returned a draft back to a bartender last weekend. i said your lines are dirty or this keg is really old. he asked what else i wanted. got another draft. it tasted like trash.

i switched to bottles after that. and probably wont ever go back to that bar.

KillerIguana 03-19-2012 07:41 PM

Good point.

BTW, I meant to post this in the "General Beer Discussion" area. How do I move this thread?

Revvy 03-19-2012 07:49 PM

A couple of folks on here over the years have done what you've done and contacted the brewery instead of the store. I think it's a good thing to do because it lets them know with an issue usually of mishandling of the beer by either the distributor or (most usually) the store. No manufacturer wants a rep as having a bad product, not because of something they've done, but because of how it was handled after it left their control.

If a store is not properly handling their beer those at the brewery are going to want to know about it.

mcarb 03-19-2012 07:50 PM

Quote:

Originally Posted by jonp9576 (Post 3908279)
i returned a draft back to a bartender last weekend. i said your lines are dirty or this keg is really old. he asked what else i wanted. got another draft. it tasted like trash.

i switched to bottles after that. and probably wont ever go back to that bar.

I gotta start doing that. There is a local brewery that hasn't cleaned its taps in years. I have ordered two Pliny's there. And they both tasted horrible. I haven't been back.

KillerIguana 03-19-2012 08:25 PM

Quote:

Originally Posted by mcarb (Post 3908312)
I gotta start doing that. There is a local brewery that hasn't cleaned its taps in years. I have ordered two Pliny's there. And they both tasted horrible. I haven't been back.

There's nice restaurant nearby with a good tap selection, and about 10 years ago, I only had 3 beers, but the next morning I had the biggest headache and felt sick for about a day. It didn't a cure to me that it might be dirty beer lines until I was talking to a buddy who had the same experience at the place and we both decided it had to be dirty lines. I haven't been there since.

rockfish42 03-19-2012 08:43 PM

Trader Joe's has a no questions asked return policy, I've returned a single six pack of some weird seasonal years ago and they were fine with it.

iijakii 03-19-2012 09:52 PM

If the brewery is close then I'd go swap the 6er and tell them where you got it.

Hammy71 03-19-2012 10:03 PM

I've emailed a brewery before and they were very grateful and apologetic. Hey, crap happens. Sent me some sweet swag as a make up for the bad batch. I was happy.


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