I used to work as a Paramedic and we would have shuttle critical care patients who are flown in/out of town. It just so happens that the airport is a FedEx hub. We would watch them load and unload the cargo containers into smaller planes as we waited for the air ambulance to land. It shock most to see that those packages are literally thrown into the smaller cargo containers. My partner, (who was ever so witty), saw one of them take a step towards the cargo container and then throw the package. He said, "Hmmm, that one must have been marked fragile." LOL!!!
But my own home delivery experience with FedEx has been OK. My stuff gets here. If it isn't on my door step it is sitting next to my garage door. I've had the best luck with UPS. Those guys have their **** squared away!