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-   -   +1 for Brewmaster's Warehouse Customer Service (http://www.homebrewtalk.com/f14/1-brewmasters-warehouse-customer-service-156454/)

moonbrew 01-11-2010 08:03 PM

+1 for Brewmaster's Warehouse Customer Service
 
I've ordered couple of times from brewmasterswarehouse and must say they have the best customer service I've come across in all my home-brewing affairs.

Let me tell you why I feel this way.

They offer inexpensive flat rate shipping, 6.99 on most orders. (For us east-coast folks that means 2 day delivery)

They offer discount codes if you hear their adds on certain internet radio shows... hint hint

Their packaging is the best I've seen hands down! (They use what appears to be new boxes, not sorry, beat up, reused boxes. They use HEAVY weight, not thin and cheap, plastic grain bags, that are clearly marked with a printed labels, not handwritten or illegible, and they heat seal them, not tie a knot or zip tie the bag closed. This helps in storing the bags because they will lie flat this way. Their hops are sealed tight in the oxygen bags (the kind you can't smell through). Their yeast is was nice and cold when I got it (due to a $1.00 ice bag that I have reused since. Their glassware is wrapped tight in bubble paper. Even their small items, like fittings, are packaged in a separate heavy bag so as not to get lost. Liquid items (like StarSan) come with the lids taped down so they wont leak. Copious amounts of packing peanuts keep everything safe, as well as heavy bubble wrap, which my kids are delighted to get their hands on... All items are "checked" off on an enclosed packing sheet so you know what you've got.

If you get your grains crushed, (I did the first time by mistake. BE SURE TO SPECIFY IF YOU DON'T WANT THEM CRUSHED. There is a drop-down arrow over the special instructions box on the order form to change the default YES to NO. Check this last thing before you submit order in case you went back and changed anything.) ...they have a great house crush that yields very good efficiency.

The best part is their complaint department. I had a problem with my second order. I called BMW... It turned out to be a vendor problem (not BMW's fault). They were very polite, my money was refunded and posted to my credit card account within 48 hours, and I was told to keep the defective item... you just can,t beat that.

So I raise a pint to the folks at Brewmaster's Warehouse for outstanding service in the realm of cyberspace homebrew supply.

Give these guys a shot... I think you'll be impressed, especially if your a nit-picky guy like me.

HickoryMike 01-11-2010 08:17 PM

Quote:

Originally Posted by moonbrew (Post 1802033)
I think you'll be impressed, especially if your a nit-picky guy like me.

I hate customers like you (the picky kind) :D .

moonbrew 01-12-2010 03:35 PM

Quote:

Originally Posted by HickoryMike (Post 1802067)
I hate customers like you (the picky kind) :D .

I thought all home-brewers were the picky...

HickoryMike 01-12-2010 04:23 PM

Well, picky customers aren't the problem--it's those "impossible to please" customers that make me want to hide when they pull in the parking lot.

smmcdermott 01-12-2010 07:17 PM

I order from Northernbrewer and have never had a problem. Same things you pointed out, but 7.99 shipping.

whalenutz 01-12-2010 07:23 PM

ED is the shizznet

dwarven_stout 01-12-2010 07:28 PM

Oh good. Another BMW fanboi thread.




I kid, I kid. Ed deserves the praise. Any small business will have shipping errors, but BMW handles theirs exceptionally well. I ordered a pound of CaCl and got CaCO3- I barely even found out before they had a new package in the mail.

And yeah- I've got to give that grain crush a +100. It's fantastic.

bferullo 01-12-2010 07:44 PM

I must agree. Ed also responds VERY QUICKLY to questions. I have been very happy with their service and shipping. Its like having your own LHBS.

DavidSteel 01-12-2010 07:48 PM

Quote:

Originally Posted by whalenutz (Post 1804687)
ED is the shizznet

Quote:

Originally Posted by bferullo (Post 1804750)
I must agree. Ed also responds VERY QUICKLY to questions. I have been very happy with their service and shipping. Its like having your own LHBS.

+10, Ed is awesome

TechyDork 01-12-2010 08:12 PM

+100, awesome site. great shipping to AK. Cheaper and better than my LHBS!!


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