That is complete BS and totally asinine. Believe it or not, there isn't much money to make in grain, and regardless of the crush the poundage sold is exactly the same. I keep the mill at my shop real tight to give my customers the best crush possible. Giving customers a bad crush is a great way to go out of business. Maybe your LHBS guys are swindlers, but in my experience guys who run shops are pretty down to earth and aren't out to screw their customers. Thanks for playing though.
As for buying a grain mill, you are completely right. It is the best way to dial in your crush and keep it consistent, plus it allows you to buy grain by the sack and save a bunch of money.
I think you are being a little defensive as a HBS owner here. I happen to love my 3 local home brew stores, their philosophies and integrity. It sounds like you fit into the same boat. And I never accused anyone of doing anything unethical. Your comment comes off as a little rude, as well.
This is not BS and it is not an asinine comment. You are incorrect. You say, "regardless of the crush the poundage sold is the same." This is simply not true. The crush has a direct correlation to mash efficiency. Here is some simple math to support my statement.
1.060 Beer needs 60 gravity points per gallon
6 gallon Final Volume needs 60pts * 6 gallons = 360 gravity points
Let's say your average 2-row has an extract potential of 36 points per pound per gallon
at 100% Efficiency you need 10lbs of grain
at $2/lb retail = $20; At $0.84/lb bulk = $8.40
at 80% Efficiency you need 12.5lbs of grain
at $2/lb retail = $25; At $0.84/lb bulk = $10.50
at 70% Efficiency you need 14.3lbs of grain
at $2/lb retail = $28.60; At $0.84/lb bulk = $12.01
at 60% Efficiency you need 16.6lbs of grain
at $2/lb retail = $33.20 ; At $0.84/lb bulk = $13.94
To make a 1.060 beer, the difference in grain needed going from 80% to 60% is $8.20 at $2/lb or 25% increase in base malt cost for the consumer.
Anyone who understands the basics of brewing and mashing knows that lower efficiency cost more money (or increases cash flow for the seller). You say "I keep my mill real tight, to give them the best crush possible." Do you condition their malt for them? If you were truly operating in the customers' 100% best interests you would be conditioning the malt for them with water and crushing it for them and everyone who shops at your store would be getting 85%-90% efficiency. I doubt you do this. Why don't you do this? Well, operationally it is probably a little prohibitive and costly. And what do you have to gain for this additional expense? Nothing, you actually decrease your margins by increasing costs and decreasing volume sold. I bet you could find a way to do this and still turn a profit, though. But you don't. And I don't expect you to, I'm just making a point.
My LHBS mills grain, and most that get their grain milled there get around 70% efficiency. Other stores people get around 65% efficiency. This is all acceptable, but they don't tighten up their mills because they A) Probably don't want their customers experiencing stuck sparges from too tight of a crush and individual equipment limitations and B) Don't want to go through the extra time consuming process of narrowing the gap and conditional malt because they will SELL LESS GRAIN and it is probably cost more to sell.
I mean c'mon, why did your response have to be so rude. Maybe you disagree with me saying a business wants to make more money when they can, thats fine. But to say my statement is BS and asinine is simply off base, which I proved through simple math, and most who understand mashing basics don't require the explanation.