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Old 03-29-2008, 03:49 AM   #1
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Default ALWAYS stress the signature requirement

So yeah I am gonna vent a little.

26 Ounces of hops were delivered to my doorstep via Fed Ex today. Fuggle and Kent Goldings. Tracking sez that the package was delivered at 11:30 am.

Had I realized this, I probly would have come home at lunch to get them into cold storage but my hectic workday had me unable to check delivery status.

Anyway, I get home and no box. WTF, I call Fed Ex and they issue a trace and tell me that if they havent located the package in 3 days I can file a claim.

So, tonight I head to the corner store for a pack of smoke and along the way I notice a box next to the curb on the next street over. I dunno why but I felt compelled to stop and look.

IT WAS MY BOX! Contents gone. $100.00 worth of hops gone to some hoodlum who prolly doesn't have a clue what they are and is prolly rolling a big fat one out of them right now.

I am pissed.

The moral here is to always request that a signature be required for delivery. Had that happened I would have my hops. Now, I am just screwed.

I seriously doubt that Fed Ex will cover the loss and I seriously doubt the supplier will either. So, I got F#cked.

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Old 03-29-2008, 03:51 AM   #2
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Quote:
Originally Posted by GilaMinumBeer
So yeah I am gonna vent a little.

26 Ounces of hops were delivered to my doorstep via Fed Ex today. Fuggle and Kent Goldings. Tracking sez that the package was delivered at 11:30 am.

Had I realized this, I probly would have come home at lunch to get them into cold storage but my hectic workday had me unable to check delivery status.

Anyway, I get home and no box. WTF, I call Fed Ex and they issue a trace and tell me that if they havent located the package in 3 days I can file a claim.

So, tonight I head to the corner store for a pack of smoke and along the way I notice a box next to the curb on the next street over. I dunno why but I felt compelled to stop and look.

IT WAS MY BOX! Contents gone. $100.00 worth of hops gone to some hoodlum who prolly doesn't have a clue what they are and is prolly rolling a big fat one out of them right now.

I am pissed.

The moral here is to always request that a signature be required for delivery. Had that happened I would have my hops. Now, I am just screwed.

I seriously doubt that Fed Ex will cover the loss and I seriously doubt the supplier will either. So, I got F#cked.
Did you already tell Fed Ex you found the box? If you haven't, don't. Proceed as though you never received it, since you didn't. File that claim...
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Old 03-29-2008, 03:52 AM   #3
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Dude, I work in shipping & use fedex everyday. They are a decent company, but keep a good papertrail, find 1 person to talk to (like a rep or something), call them everyday, they will recoup. It is funny to think of some retard stealing all your hops with the hopes of smoking it up... ha, stupid people

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Old 03-29-2008, 03:56 AM   #4
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As the owner of an internet business who ships dozens of packages a day, I can say with confidence.

1. FedEx is responsible. They left the package. BUT, they will deal only with the shipper.
2. The seller is responsible for making you whole and collecting from FedEx.
3. Your CC vendor will make it right for you if they do not.

Don't let them give you any crap. You have no liability in this one. The seller took a risk by not requiring a signature. FedEx took a risk by not getting a signature. And Visa took a risk by allowing a sale w/o a signature.

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Old 03-29-2008, 04:26 AM   #5
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Quote:
Originally Posted by pldoolittle
As the owner of an internet business who ships dozens of packages a day, I can say with confidence.

1. FedEx is responsible. They left the package. BUT, they will deal only with the shipper.
2. The seller is responsible for making you whole and collecting from FedEx.
3. Your CC vendor will make it right for you if they do not.

Don't let them give you any crap. You have no liability in this one. The seller took a risk by not requiring a signature. FedEx took a risk by not getting a signature. And Visa took a risk by allowing a sale w/o a signature.
All very reasonable, sound points. Completely agree.

Believe me, all the driver wants to do is secure the current package and get on to the next stop. If your front porch is not secure enough then the hassle of getting your signature is a whole new game. Do you want to deal with the hassle of taking the day off to sign for your hops, which may not arrive that day, because they aren't technically due till tomorrow?

Yes, delivering a package is a simple act. Sh*t happened for you. Couriers make a decision determinant on the circumstances and pressure they are under at the time. I personally feel bad you had a f*'d up experience dealing with your vendor and fedx. I truly hope you get properly reimbursed.
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Old 03-29-2008, 04:44 AM   #6
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That sucks, But I've got good news! I recently acquired 26 ounces of Fuggle and Kent Golding hops and I need to get rid of them quick. Let me know if your interested. Just playin. But seriously, that sucks big time and I hope you get your money back. Hopefully the dude that stole them feeds them to his dog and his dog dies.

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Old 03-29-2008, 05:58 AM   #7
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Do you want to deal with the hassle of taking the day off to sign for your hops, which may not arrive that day, because they aren't technically due till tomorrow?
My point here is that, if you or someone else is t present to sign then the delivery person cannot leave the package. Sure this may be an added hassle but, I for one would have been glad to drive to the hub and retrieve my package. At least then I would have my hops.
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Old 03-29-2008, 12:20 PM   #8
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I think it's safe to say that any location where you can walk to the corner store is a potentially unsafe place to leave a package on a doorstep. I have packages left all the time but my porch is like 50' off the street and there are plenty of hiding places. I agree though, it's not your problem. You didn't receive the package.

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Old 03-29-2008, 12:47 PM   #9
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that ****ing sucks your package got stolen, i once had fedex take my package to the wrong house. i would have never had a clue if it wasn't for some kid coming to my door trying to sell me my records. since than i have all my packages sent to my job.

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Old 03-30-2008, 01:44 AM   #10
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Quote:
Originally Posted by Bobby_M
I think it's safe to say that any location where you can walk to the corner store is a potentially unsafe place to leave a package on a doorstep. I have packages left all the time but my porch is like 50' off the street and there are plenty of hiding places. I agree though, it's not your problem. You didn't receive the package.
The corner store is 2 miles away (never said I was walking, just said I stopped)and my porch is also 50 foot from the curb.


I am half tempted to leave a decoy package on my porch (filled with used diapers), take the day off, and watch for the culprit. Follow the f&cker home and either approach his parents or call the police.

Yes, I am still pissed.
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