Happy HolidaySs Giveaway - Last Sponsor Giveaway of the Year!

Come Enter the BrewDeals/FastFerment Giveaway!


Home Brew Forums > Home Brewing Beer > Equipment/Sanitation > Terrible Experience with Crankandstein
Reply
 
LinkBack Thread Tools
Old 01-27-2013, 09:34 PM   #1
jube24
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jan 2013
Posts: 2
Default Terrible Experience with Crankandstein

Ordered a 2A mill from Crankandstein on 12/27 and received prompt e-mail I would have it in 4 weeks. They explained the have a lot of orders and it would take some time. Last week e-mailed them and they said it was scheduled to ship last week, but at the end of the week nothing happened. Asked them if they could guarantee my mill would ship next week and he just sent my money back to me. So, I've waited 5 weeks for a mill and all I have is my money back. Has anyone had a similar experience with them or know why they can't ship out a mill in 5 weeks.

__________________
jube24 is offline
 
Reply With Quote Quick reply to this message
Old 01-28-2013, 05:54 AM   #2
thargrav
Registered User
Feedback Score: 0 reviews
Recipes 
 
Join Date: Dec 2009
Location: Huntsville, Alabama
Posts: 821
Liked 38 Times on 35 Posts
Likes Given: 2

Default

He's a one man shop and I suspect he's overloaded right now. If you can wait he makes great mills.

__________________
thargrav is offline
 
Reply With Quote Quick reply to this message
Old 01-28-2013, 07:17 AM   #3
mikronmagic
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jan 2012
Location: GAINESVILLE, FL - Florida
Posts: 28
Likes Given: 2

Default

I ordered my 3d at almost the same time, and he just shipped it a couple days ago. I can only assume he's overloaded with orders like thargrav said. It sucks to wait almost a month to get the thing, but he did say 4 weeks in the original order email. I'd rather he take his time to get this thing done right than to quickly ship out a bunch of crappy mills.

__________________
mikronmagic is offline
 
Reply With Quote Quick reply to this message
Old 01-28-2013, 06:47 PM   #4
Bobby_M
Vendor and Brewer
HBT_SPONSOR.png
Vendor Ads 
Feedback Score: 2 reviews
 
Bobby_M's Avatar
Recipes 
 
Join Date: Aug 2006
Location: Whitehouse Station, NJ
Posts: 22,198
Liked 1042 Times on 696 Posts
Likes Given: 28

Default

A terrible experience would be having him take your money and never give it back.

__________________
BrewHardware.com has a new website. Please check it out and let me know what you think!
New 100% Stainless Steel Heating Elements are IN!
Chugger Pumps, Pump Kits, Camlocks, Sightglasses, Clear USA made Silicone Tubing, RIMS, Electric Install Parts, etc. Did you know we are also now a full service homebrew shop selling malt, hops, yeast (Wyeast), etc?
Bobby_M is offline
 
Reply With Quote Quick reply to this message
Old 01-29-2013, 12:35 AM   #5
jube24
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jan 2013
Posts: 2
Default

You guys are right about waiting, but I have stuff waiting to go and he couldn't guarantee a time frame. He was very nice about it, but couldn't tell me if it would be this week or three weeks from now. I just can't wait not knowing.

__________________
jube24 is offline
 
Reply With Quote Quick reply to this message
Old 01-29-2013, 04:37 PM   #6
Azurecybe
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jun 2011
Location: Cedar Rapids, IA
Posts: 151
Liked 4 Times on 4 Posts
Likes Given: 6

Default

Last year I tried to order one from Brewmasters Warehouse and they were out of stock for a long time (4+ weeks). BW was very nice about it but I gave up and ordered a Barley Crusher. Barley Crusher works just fine.

__________________
"Payday came, and with it beer"
- Rudyard Kipling
Azurecybe is offline
 
Reply With Quote Quick reply to this message
Old 01-29-2013, 06:00 PM   #7
jtejedor
Feedback Score: 0 reviews
Recipes 
 
Join Date: Sep 2010
Location: Las Vegas
Posts: 653
Liked 10 Times on 9 Posts
Likes Given: 6

Default

Yeah he makes a great mill. Mine has been going strong for almost 4 years now. Never a single problem with it. I think it took a little over a month to get mine when I ordered and that was a while back.

__________________
jtejedor is offline
 
Reply With Quote Quick reply to this message
Old 01-29-2013, 06:22 PM   #8
thadius856
HBT_LIFETIMESUPPORTER.png
Feedback Score: 0 reviews
 
thadius856's Avatar
Recipes 
 
Join Date: Dec 2012
Location: Marysville
Posts: 2,272
Liked 589 Times on 250 Posts
Likes Given: 155

Default

Sorry to hear about your mill. It sucks the timing didn't work out for you, but good that he returned your money and was communicative the whole time. That's what I'd call a failure to do business, but not a horrible experience.

I just bought a Monster MM2-2.0 in stainless. I ordered the day they got the side frames back in stock to make them, and he shipped it out the next freaking day. Talk about fast. It's very similar to the Crankandstein, honestly, as they used to be business partners. I know the MM2 is shipping fast right now, about the same price and similar in quality, but with 1" longer rollers.

You might consider the JSP Malt Mill also. It's a full 12" long beastie, and about the same price. Reports I've seen indicate that they last quite a while, but do eventually wear.

Other than the detent feature of the 2D, I can't find anything unique about C&S mills.

__________________
Was this post helpful? Don't forget to click 'Like'!

Thadius Miller, Project Manager -> RaspberryPints

Before you build a keezer, look at this!
Chest Freezer Spec Sheets and Layout Drawings (15 models and counting)
thadius856 is offline
 
Reply With Quote Quick reply to this message
Reply



Quick Reply
Message:
Options
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
crankandstein 2d or 3d FiveKaiBrewing Equipment/Sanitation 13 12-21-2012 02:33 PM
For Sale - Crankandstein 3D redmenace For Sale 1 12-02-2012 10:53 AM
Crankandstein 2S? rack04 Equipment/Sanitation 5 08-29-2012 12:11 AM
Terrible terrible things happened! Cruzn4aBrewzn General Beer Discussion 17 08-03-2011 11:38 PM
Crankandstein Sir Humpsalot Equipment/Sanitation 6 05-16-2007 07:26 PM



Newest Threads

LATEST SPONSOR DEALS