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Old 01-07-2011, 07:54 PM   #21
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A word of warning to people looking to buy tanks from these guys - they are absolutely gouging you on shipping.

Ricand and myself were planning on ordering up two of the 15 gallon full drain conicals, and checked out Tank Depot. Tanks were $55.99 each, which was fair enough, but they wanted a RIDICULOUS $56.13 PER TANK to ship them to me in California.

Despite their claims of "Best Freight Rates Every Time", I thought this was outrageous - the tanks fit in a 2' cubed box, and weigh all of 15lbs, and I've taken boxes bigger than that down to UPS and shipped them for a hell of a lot less. So I shopped around. Found a company called SpraySmarter who carried Ace Tanks. Added two to my cart. Calculated shipping on two of them. $23.71 to ship BOTH tanks.

What?

Called spraysmarter.com to confirm. Surely there can't be THAT much of a difference, even though, like I said, I've shipped packages at the UPS store for a lot less than what tank-depot.com wanted. Spoke to an awesome guy, Landry, who confirmed, yes indeed, that was the shipping rate.

Unfortunately, this wasnt the full drain model, which wasn't on the Spray Smarter site. I did contact Landry and he was able to get the full drain tanks from Ace, and they will be adding to them to their site in the coming few days.

But I still wanted to contact tank-depot.com's customer service department and have a word about this "Best Freight Rates Everytime". The upshot of the week-long email exchange can be summed up like this:

me: How come shipping on these tanks is this high?
them: Because it is.
me: But another company is charging 75% less for shipping?
them: Really? Prove it.
me: Okay, here you go. (Forwarded email from competitor)
them: Fair enough, shipping for two of those exact tanks would be $25 instead of $104
me: What? Then why are you charging so much on the site?
them: That's what shipping costs.
me: Um, okay... how about shipping on the full drain model?
them: $55 each. Says it on the website.
me: WHAT? But they're more or less the same as the tanks you told me you could ship for a quarter of that!
them: Nope, it’s $110 for two
me: Okay, I just called your competitor, and they can get me the full drain version and ship me both of them for $36.43
them: No they can't.
me: But here’s proof! (forwarded email from competitor)
them: Oh. Okay, shipping would be $35.

To top it off, I got an email from them saying that:

Quote:
It has come to our attention that our Customer Service email address contact list has been recently compromised.
Spammers have been sending emails that appear to be from us, but are not.

If you do receive one of these messages, Please do not click on any links. The email subject mentions a new Tank Depot Site or Project, and a website link that is not to our website.

We apologize for any inconvenience this may have caused.
So there you go. Unless you demand (and prove) that you can get a better price on shipping elsewhere, these guys are asses (at least the customer service person I dealt with was) and will cheerfully mark the shipping charges WAAAAY up.
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Old 01-09-2011, 09:42 AM   #22
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I just tried pricing one of the 15 gal from tank depot and came out with $20.22 shipping to Mt Hood oregon. Maybe over the last day they decided to fix the issue and quit missing out on business. Thanks for the spraymaster link.

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Old 01-09-2011, 03:12 PM   #23
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Build a stand, install plumbing for bottom dump valve, racking arm and valve, filling valve and then clean, sanitize and fill with wort.



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I don't think hotboxing the fermentation chamber is the best idea ever...
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Old 01-09-2011, 07:50 PM   #24
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Stout Tanks wanted $130 shipping from Portland Oregon to the S.F. bay area for their 23 gallon fermenter. I had free shipping halfway across the country with a 22 gallon Brewhemoth fermenter that had UPS 44# shipping on it.
Go figure 5 month special order 70% cash down at $839 for the Stout Tanks unit or $459 with added custom options on a heavy with 14 gauge material Brewhemoth that can hold pressure. For $79 more I can own two Brewhemoth fermenters, that's my future plan.

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Old 01-09-2011, 10:49 PM   #25
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I just tried pricing one of the 15 gal from tank depot and came out with $20.22 shipping to Mt Hood oregon. Maybe over the last day they decided to fix the issue and quit missing out on business. Thanks for the spraymaster link.
Really? I just tried it for the full drain version: http://www.tank-depot.com/productdetails.aspx?part=A-INFD15-19

And am still being charged with $56.13 to San Rafael, CA. And when I used Mt. Hood in there, it came out to $47.37?
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Old 01-10-2011, 12:00 AM   #26
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Really? I just tried it for the full drain version: http://www.tank-depot.com/productdetails.aspx?part=A-INFD15-19

And am still being charged with $56.13 to San Rafael, CA. And when I used Mt. Hood in there, it came out to $47.37?
Hell Gaz, "San Rafael" sounds like some exotic far away place hence the higher shipping cost.
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Old 01-10-2011, 02:25 AM   #27
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The full drain only ship from Iowa, so shipping goes up the further you live from there. The standard drain tanks ship from several facilities all over the country, so shipping is usually cheaper. For the 15 gal tanks, shipping for me is $45 for full drain and only $18 for standard drain.

I looked at their 35 gal tanks, but shipping for anything larger than 15 gal is ~$160!!!

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Old 01-10-2011, 05:41 AM   #28
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Sorry I see that I was looking at a different one. But yes the shipping from the other suppliers is far cheaper if those models can be made to work the same for less than offset of the shipping. Not sure about this though

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Old 01-10-2011, 06:00 AM   #29
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Yep, the full drain one is more desirable, given that it's... well, full drain! (No annoying lip around the dump port for trub to sit undisturbed).

And yep, those Ace tanks ship from one destination, Roto-Mold's plant in Iowa. But it certainly seems that tank-depot is marking up Roto-Mold's shipping charges to a ridiculous degree, unless they're called on it. (The Norwesco tanks, which would be shipping from a place about a two hour's drive from my house, is $23 and change)

Again, I'd recommend spraysmarter.com - their initial prices are a little higher than tank depot, but at least they're charging actual shipping.

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Old 01-10-2011, 01:52 PM   #30
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Depending on tank-depot's distribution chain and shipping arrangements they may be legitimately charging you the least available to them. It looks like they charge freight based upon where it is coming from and where it is going.

Although they may or may not be charging a premium on the manufacturer's shipping costs, that premium may be part of their processing expense for arranging shipment. Additionally, their costs may be a function of an agreement between them, the manufacturer and the carrier. Other sellers may have different agreements or may eat some of the shipping costs by building in some of the expenses elsewhere, such as the cost of the goods. I don't know what of all of that is true but there may be legitimate reasons beyond just trying to screw their customers.

Additionally, I don't see why you are upset that they are asking you to prove you found a better deal. If they are going to eat half the shipping costs to make you a deal, I can see why they wouldn't just accept somebody over the internet said it is so. If you go into retail stores and try to get them to price match they often will want to see an advertisement with the price or call the other store.

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