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Old 04-25-2013, 09:44 PM   #1
derwin
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Default tall boy kettles suck

Hello all.Just got my tall boy 10 gallon kettle.Boy you talk about crappy workmanship.Made in china!!! Has a huge gap or gash in the metal on the inside from where they did not finish welding it.I do not feel like waiting 2 to 3 weeks for another of probably the same quality.Buyers beware.I also would not recommend northern brewer to anyone,if this is how they handle quality control.I will not be doing business with them.This was my first time and last time.

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Old 04-25-2013, 09:47 PM   #2
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Why don't you complain to NB before you complain to us? Give them a chance to correct the mistake. They will. Nobody's perfect, give them a break.
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Old 04-25-2013, 09:55 PM   #3
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Yeah, give them a chance. Chances are they dont inspect every item received and shipped. Thats impossible with the volume of product they move. They buy and resell, thats their business.

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Old 04-25-2013, 09:57 PM   #4
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Northern Brewer is a great company - call them and I'm sure they wil make it right for you. Always best to try to resolve things with them directly rather than to trash them publicly without giving them a chance!

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Old 04-25-2013, 11:10 PM   #5
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Originally Posted by davekippen View Post
Yeah, give them a chance. Chances are they dont inspect every item received and shipped. Thats impossible with the volume of product they move. They buy and resell, thats their business.
I certainly wouldn't open and inspect every item if I was a reseller.

Northern Brewer forgot a line item on my last order and sent it out the next day no questions, so I would bet their reputation they will take care of you if you contacted them.

Feel free to post a picture though.
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Old 04-25-2013, 11:21 PM   #6
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I did call them and complain and i would have to find a ups drop off and wait 2 to 3 weeks.If you spent your hard earned money on a product and got crap how would you feel.Thanks for the support.I bought a kettle at wal-mart of better quality.Kinda hard to fix what should of been done right the first time.It had a Qc quality control sticker on it.so they said they did check it.

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Old 04-26-2013, 12:48 AM   #7
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Quote:
Originally Posted by derwin View Post
Hello all.Just got my tall boy 10 gallon kettle.Boy you talk about crappy workmanship.Made in china!!! Has a huge gap or gash in the metal on the inside from where they did not finish welding it
there is no welding on a NB tall boy.
riveted handles, spun/drawn body.

did you have drilling/welding options?
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Old 04-26-2013, 01:29 AM   #8
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nope no drilling or welding options,but you can see the line where it was welded and not filled in correctly,thus the hole on the inside. where if it was spun there shouldnt be a visible line right?

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Old 04-26-2013, 01:33 AM   #9
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Quote:
Originally Posted by derwin View Post
nope no drilling or welding options,but you can see the line where it was welded and not filled in correctly,thus the hole on the inside. where if it was spun there shouldnt be a visible line right?
Lets see a pic of that...
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Old 04-26-2013, 01:35 AM   #10
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Quote:
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I did call them and complain and i would have to find a ups drop off and wait 2 to 3 weeks.
What did you hope they would do for you right now?
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