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-   -   Stout Tanks and Kettles???? Anyone home??? (http://www.homebrewtalk.com/f11/stout-tanks-kettles-anyone-home-348877/)

Frothy3001 08-20-2012 10:02 PM

Stout Tanks and Kettles???? Anyone home???
Ive been trying to get an order through to stout tanks, ive emailed several times but no response, Is this normal for them? Do i have to wait a few more days to get a response? Im not angry, i would just like a response so i can order. i live in canada so i cant buy thru the website i have to request a quote. i emailed 4 days ago, not a peep from them. Anyone else have any experience with them and is this normal for them.

Thundercougarfalconbird 08-20-2012 10:29 PM

I've been contacting them about a 7bbl system and haven't had any problems getting a response daily. I'd shoot them another email.

jpc 08-20-2012 11:28 PM

Depending on who your e-mail host is, it's possible that it's getting dumped into his SPAM folder. I've had that happen before (with a different person)... It took using an alternative e-mail address to get through.

Frothy3001 08-21-2012 12:29 AM

ill give them another day i guess, left a message on there facebook page to see if im going into the junk mail. Maybe he is just busy or like you said im considered spam or something.

fpweeks 08-21-2012 12:32 AM

My first email took about three weeks to get a reply. Last two emails from over a month or two ago remain unsnswered

Frothy3001 08-21-2012 01:00 AM

facebook worked, got a quick response within an hour. He is trying to catch up on old emails.

onthekeg 08-21-2012 01:04 AM

Its crazy these days why no one will pick up a phone and call if they want to spend money. Is it guilt or whats the deal? I have tons of people that email me all the time, but no personal phone call. Crazy.

Frothy3001 08-21-2012 03:51 PM

i would call him if i could, ive looked for a number everywhere but no go, the only way im able to get a hold of him is thru email. Personally i would call 100% of the time over email. If Stout Tanks had a phone number i wouldnt be here online wondering what was going on. Unless im missing something, he does not have a phone.

Frothy3001 08-22-2012 09:20 PM

Its all good folks, took a few days to get a hold of him but, he did responded and my fermenter is on order. I also found his phone number and was able to talk to him directly. That also gave me a lot of confidence in my purchase. I will post here again to let you know how quick it came to my door step.


TRG 08-23-2012 05:41 AM

How pricey was the shipping to Canada? I'm considering going the same route! Thanks!

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