New Giveaway - Wort Monster Conical Fermenter!

Home Brew Forums > Home Brewing Beer > Equipment/Sanitation > Stout Tanks and Kettles???? Anyone home???




Reply
 
LinkBack Thread Tools Display Modes
Old 08-20-2012, 09:57 PM   #1
Frothy3001
Feedback Score: 0 reviews
Recipes 
 
Join Date: Aug 2012
Location: waterloo, ontario
Posts: 34
Likes Given: 1

Default Stout Tanks and Kettles???? Anyone home???

Ive been trying to get an order through to stout tanks, ive emailed several times but no response, Is this normal for them? Do i have to wait a few more days to get a response? Im not angry, i just want to get this thing ordered. Im in canada so i cant order from the website, i need to email a request for a quote. i emailed 4 days ago, not a peep from them. Anyone else have any experience with them and is this normal for them.



__________________
Frothy3001 is offline
 
Reply With Quote Quick reply to this message
Old 08-21-2012, 02:26 AM   #2
Nateo
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jul 2010
Location: Bennett Springs, MO
Posts: 2,055
Liked 36 Times on 29 Posts
Likes Given: 35

Default

It sounds like they're just not that into your business. I'd probably find someone else to buy from.



__________________

To paraphrase Dr. England - "Off-flavors smooth with time. So do mountains. Brew it right from the start!"

My blogsite: http://nateobrew.blogspot.com/

Nateo is offline
 
Reply With Quote Quick reply to this message
Old 08-21-2012, 05:12 AM   #3
tannnick
Feedback Score: 0 reviews
Recipes 
 
Join Date: Feb 2009
Posts: 99
Liked 1 Times on 1 Posts

Default

John can take a few days. It is only him. I have equipment custom on order. He will get back. I know he is super swamped and I am impressed and heard impressive things.

__________________

Cherry Street Brewing Cooperative
www.facebook.com/TannersVickery

tannnick is offline
 
Reply With Quote Quick reply to this message
Old 08-21-2012, 02:53 PM   #4
Docgineer
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jan 2012
Location: Chicago, IL
Posts: 55
Liked 4 Times on 3 Posts
Likes Given: 1

Default

Ya, same thing. It takes him a while to get back to people. I emailed him last weekend and he hasn't responded yet either. That being said when it comes to service and equipment problems he is very fast. I believe he triages his daily correspondence. When I got a bad thermometer with my MLT he responded immediately and had one sent out the next day. So if you do order from him expect him to stand behind his products.

__________________
Docgineer is offline
 
Reply With Quote Quick reply to this message
Old 08-21-2012, 03:54 PM   #5
Frothy3001
Feedback Score: 0 reviews
Recipes 
 
Join Date: Aug 2012
Location: waterloo, ontario
Posts: 34
Likes Given: 1

Default

he needs to set up an international shopping cart for us Canadians to easily buy instead of having to email an order request.



__________________
Frothy3001 is offline
 
Reply With Quote Quick reply to this message
Reply


Quick Reply
Message:
Options
Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Stout Tanks and Kettles - $400 14.5 Gal Conical Ace_Club Equipment/Sanitation 154 04-26-2012 05:59 PM
Stout Tanks and Kettles - Conical Fermenters Rackerman Equipment/Sanitation 15 03-05-2012 01:29 AM
Stout Tanks & Kettles - Mash Tun ?????? Shansta Equipment/Sanitation 6 09-01-2011 04:13 AM
Stout Tanks and Kettles RIMS Tube PaulHilgeman Equipment/Sanitation 4 04-26-2011 12:16 AM
Stout Tanks and Kettles? Simphoto02 Equipment/Sanitation 3 09-04-2010 04:53 PM