Randy responded to me last night. I wanted to stay somewhat miffed at the lack of response, but the poor bastard is working day and night right now to get orders out.
"I am sorry for the delays on replying to you too. We have been so busy that I haven't been sitting down answering emails lately. I know I need to but the more I'm typing the less I feel I'm getting done. I've been trying to get everyone's orders out because I know a lot of them are Christmas presents. All I want for Christmas is a couple days off. But I don't think I'll get what I want this year. But I can't bitch. I'm working and staying busy."
He's been following up with me since then, and has completely and satisfactorily resolved my issue. I imagine that after the Christmas rush is over, he will be able to give more attention to current owner's problems.
I'm not defending him, just saying that I do understand how he feels. The fact that I know he is alive and well, not absconding with order money, and is working his butt off as best he can to get orders out there makes me feel better. I've got lots of patience in store for a small business with a good product when I know those things above.