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Old 06-10-2014, 12:50 PM   #31
FrankZ
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I ordered the Omega and so far, it works very well. Very easy to use.

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Old 06-10-2014, 05:36 PM   #32
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These are new products and there are always some glitches in getting them launched. Hach clearly is bending over backwards to take care of people having these problems (which is a clue that there are quite a few of these) and Omega should too. I have used Omega products for years and found that in general they have good stuff. Customer interface, OTOH, is not that smooth or not as smooth as one would expect in the modern web oriented world. If the meter is good then customer service becomes, IMO, a secondary consideration unless it is really bad in which case it moves into primary place. Obviously if we have two meters of about equal price and about equal performance people will tend to go to the company with the better customer service.

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Old 09-18-2014, 04:52 PM   #33
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A couple of months later, any updates?

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Old 09-18-2014, 05:16 PM   #34
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Hach continues to ship defective units and continues to cheerfully replace then until the customer has a working one in hand. Performance of working ones is excellent. Not much traffic on the Omega offering.

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Old 09-18-2014, 05:26 PM   #35
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I've been quite happy with the performance of my Hach. It doesn't seem like anyone is buying the Omega, or if they are, they aren't posting about it.

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Old 09-19-2014, 03:24 PM   #36
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I have an Omega 7011 and love it. It replaced my Hanna pHep 5 after it crapped out.

It responds much faster than my old pHep 5 and seems to hold the calibration quite well. Calibrated it for the first time in 6 months yesterday and it wasn't off by more than 0.02

Very happy with it, especially consider how much more expensive the Hach is in Canada, but Omega sells for $101 direct from Omega.

I know several other people with the same meter and no one got DOA. No experience with Hach, but would go Omega again and the $40 replacement electrodes is a compelling case.

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