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Home Brew Forums > Home Brewing Beer > Equipment/Sanitation > Midwest Supplies - won't order from them again (I TAKE IT BACK!)
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Old 05-18-2007, 12:31 AM   #1
mward
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Default Midwest Supplies - won't order from them again (I TAKE IT BACK!)

I admit, I could be overreacting, I have this personality flaw that is violently allergic to stupid when encountered.

I ordered a stainless false bottom from Midwest because the plastic one I have is warped. It arrived today and had the labels affixed by packing tape. Did you guys know that neither naptha nor acetone removes packing tape glue? I spent 20 minutes scrubbing it off with a green scratchy.

Whoever is responsible for that is guilty of not thinking past getting the items labeled. Every customer who orders one of these has to spend time getting this goo off the false bottom before it can be used. Maybe if I had a can of goof-off I could have removed it easier, but I live in a small town, the hardware store is closed when I get home. So yeah, I won't be ordering from them again.

edit - man I am grumpy! I'm just irritated about this because it speaks of a lack of concern about the customer.

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Old 05-18-2007, 12:37 AM   #2
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Don't complain to us...complain to them...

Goo-B-Gone works fine on labels...

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Old 05-18-2007, 12:41 AM   #3
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Relax brother just think of the muscles you worked getting you ready for the water and wort transfers on your next brewday. I bet if you called them to inform them so the next shlub dosent go through the same thing would make you feel better.

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Old 05-18-2007, 12:45 AM   #4
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Yeah you guys are right, I just wanted to vent. I emailed em.

I work in IT, end user support, all day I gotta deal with people who don't think about what they're doing... so it's a hotbutton with me. I need to relax and have a homebrew!! Thanks for listening.

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Old 05-18-2007, 01:20 AM   #5
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I have had great luck with them.......Im sure they will respond to youre email as I have had good customer service with them.


How's that brew tasting

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Old 05-18-2007, 03:15 AM   #6
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I've had good luck with them too, just recently ordered online and then had to call to change the order- no problems. They aren't my regular online supplier (due to where they are located) but I'd order from them again. On the other hand, it drives me crazy getting rid of adhesive from all kinds of things I purchase- just getting the UPC label off a pint glass is a PITA.

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Old 05-18-2007, 03:20 AM   #7
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Quote:
Originally Posted by mward
Every customer who orders one of these has to spend time getting this goo off the false bottom before it can be used. Maybe if I had a can of goof-off I could have removed it easier, but I live in a small town, the hardware store is closed when I get home. So yeah, I won't be ordering from them again.
Try 144 salad plates each one with a sticker on it. I know just how you feel. Companies that package this way without regard to the consequences should be put out of business.
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Old 05-18-2007, 05:07 AM   #8
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Glad to be here at the end of the vent...

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Old 05-18-2007, 08:33 AM   #9
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I love midwest supplies myself. I ordered my stainless false bottom from morebeer and it had the same crap on it. I feel your pain, makes me think that maybe the manufacturer is responsible for it.

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Old 05-18-2007, 08:40 AM   #10
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ooh! ooh! my turn!

i bought a 3 gallon stainless stockpot a while ago and the bastages put a description label on the side of it that was just impossible to remove. i mean, c'mon, you're selling the product, take it easy on your customer! it's not hard to get removable labels for stainless steel!

i didn't use anything but soap, cuz it was on the outside and i was in a hurry. still a little bit of stickiness there, but it has come off finally in the three times i've used it. just too stupid for me to go through the trouble of taking care of

/end rant

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