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**Bobby_M** · 11-09-2006, 02:47 PM

I just wanted to spread good cheer about Mcmaster Carr for excellent customer service. I ordered a couple stainless latches back in August and I just got to realizing the screw holes were not punched in a few of them. I just emailed them and within one day a replacement order was on it's way (fedex 2-day) and I even received an apology on my voicemail.

I'm posting this because all to often the only time you hear about a company on "the boards" is when they screw you over.

Brewiz · 11-09-2006, 03:05 PM

I have used them a couple of times and being in the Atlanta area really has it's advantages, if I order earlly enough in the day it will be delivered that day!!

**Bobby_M** · 11-09-2006, 03:13 PM

Yeah, they have a distribution warehouse about 10 miles away from me in NJ as well. Too bad the replacement order is shipping from Chicago. Oh well, a two day wait is reasonable.

**Yuri_Rage** · 11-09-2006, 03:25 PM

I've always been really happy with them as well. I accidentally gave them the wrong credit card expiration date once, and the parts arrived before they called to ask why my card wouldn't work! Their prices are occasionally a bit steep, but you can't beat the selection and service.

Tom Hess · 11-09-2006, 07:23 PM

I've used McMaster-Carr twice. Huge selection, fair prices, fast shipping, no minimum order.

**Gabe** · 11-11-2006, 05:56 PM

Gotta Link

**Yuri_Rage** · 11-11-2006, 06:18 PM

www.mcmaster.com

JoeRags · 11-12-2006, 02:39 AM

I've used them plenty of times... excellent customer service... very fast shipping, and they have almost EVERYTHING.

Definatley my first choice when I need hardware, fittings, fasteners, metal... anything.

Bigfoot99 · 11-12-2006, 06:07 AM

Just placed my first order with them... 40 feet of tubing, keg o-rings and stir bars. Good quality, fast cheap shipping... got the items in no time. I'l buy from them again. Only thing I didn't like was not telling me what the shipping was going to be upfront.

Also wanted a stir bar retriever, but at $22, that was too steep...

**Yuri_Rage** · 11-12-2006, 06:10 AM

To avoid needing the $22 stir bar retriever, pin your stir bar to the bottom of your flask with a strong magnet outside the bottom of the flask after removing it from the stir plate.