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-   -   Mark 2 Keg Washer (http://www.homebrewtalk.com/f11/mark-2-keg-washer-295576/)

kincade 01-20-2012 10:58 PM

3 Attachment(s)

FYI, I emailed Mark to ask about these problems, here is his response. I'm pleased with his service, especially since I didn't buy from him! Hope this helps some of you out.

Quote:
Sorry about the problems you are having with the kegwasher.

I remove the suction cups from the pump because they tend to keep you from being able to move the pump into position and the feet do like to come off when you adjust it. They are mainly there for shipping. If you pull the front and back covers off the pump, the feet will slide into the notches if you do want to keep them. The covers are held on by clips but do come off.

As far at the collar coming loose, make sure you have ALL THREE legs snapped in. I tend to do them one at a time. The feet kind of wedge in behind little towers in the horizontal part of the base and the clip they snap into. It is easy to miss one and the leg of the collar ends up in front of the little tower instead of being wedged in behind it. If this happens, the collar is definately vulnerable to coming off. You should be able to pick up the unit by the collar and wiggle it around a bit without it coming off. I have attached some pics of the clips and how the collar legs are snapped in.

Give the above a try.

If the clips do not hold the collar on firmly, it is possible that the base or the collar might have come out of the mold warped. If this happens, the clips might spread out and not engage the collar properly. If this is the case, let us know and we will replace the unit for you.

If the unit is warped, send it to me and I will replace it. If you want a refund, then send it back to More beer. They will credit you and then I will credit them.

In any case let me know what happens. This is a new product so you are the first to encounter this problem. We want to make sure everybody loves the keg washer and enjoy using it for years.

kincade 01-20-2012 10:58 PM

3 Attachment(s)

FYI, I emailed Mark to ask about these problems, here is his response. I'm pleased with his service, especially since I didn't buy from him! Hope this helps some of you out.

Quote:
Sorry about the problems you are having with the kegwasher.

I remove the suction cups from the pump because they tend to keep you from being able to move the pump into position and the feet do like to come off when you adjust it. They are mainly there for shipping. If you pull the front and back covers off the pump, the feet will slide into the notches if you do want to keep them. The covers are held on by clips but do come off.

As far at the collar coming loose, make sure you have ALL THREE legs snapped in. I tend to do them one at a time. The feet kind of wedge in behind little towers in the horizontal part of the base and the clip they snap into. It is easy to miss one and the leg of the collar ends up in front of the little tower instead of being wedged in behind it. If this happens, the collar is definately vulnerable to coming off. You should be able to pick up the unit by the collar and wiggle it around a bit without it coming off. I have attached some pics of the clips and how the collar legs are snapped in.

Give the above a try.

If the clips do not hold the collar on firmly, it is possible that the base or the collar might have come out of the mold warped. If this happens, the clips might spread out and not engage the collar properly. If this is the case, let us know and we will replace the unit for you.

If the unit is warped, send it to me and I will replace it. If you want a refund, then send it back to More beer. They will credit you and then I will credit them.

In any case let me know what happens. This is a new product so you are the first to encounter this problem. We want to make sure everybody loves the keg washer and enjoy using it for years.

kincade 01-20-2012 10:58 PM

3 Attachment(s)

FYI, I emailed Mark to ask about these problems, here is his response. I'm pleased with his service, especially since I didn't buy from him! Hope this helps some of you out.

Quote:
Sorry about the problems you are having with the kegwasher.

I remove the suction cups from the pump because they tend to keep you from being able to move the pump into position and the feet do like to come off when you adjust it. They are mainly there for shipping. If you pull the front and back covers off the pump, the feet will slide into the notches if you do want to keep them. The covers are held on by clips but do come off.

As far at the collar coming loose, make sure you have ALL THREE legs snapped in. I tend to do them one at a time. The feet kind of wedge in behind little towers in the horizontal part of the base and the clip they snap into. It is easy to miss one and the leg of the collar ends up in front of the little tower instead of being wedged in behind it. If this happens, the collar is definately vulnerable to coming off. You should be able to pick up the unit by the collar and wiggle it around a bit without it coming off. I have attached some pics of the clips and how the collar legs are snapped in.

Give the above a try.

If the clips do not hold the collar on firmly, it is possible that the base or the collar might have come out of the mold warped. If this happens, the clips might spread out and not engage the collar properly. If this is the case, let us know and we will replace the unit for you.

If the unit is warped, send it to me and I will replace it. If you want a refund, then send it back to More beer. They will credit you and then I will credit them.

In any case let me know what happens. This is a new product so you are the first to encounter this problem. We want to make sure everybody loves the keg washer and enjoy using it for years.

pdxkale 01-21-2012 12:25 AM

2 Attachment(s)

I have had mine for about 3 weeks and love it. I got it on one of Morebeer's deals of the day and could not be happier. Admittedly, I only use it for cleaning & sanatizing kegs and better bottles, but I am absolutely in love with this thing. No more soaking and doing the wash cloth trick on my grimy BBs, no more letting my kegs soak with 5 gallons of PBW in them. I've always been careful about getting the collar seated as indicated by the instructions above and have never had a problem. I've probably cleaned about 10 Kegs and a half a dozen better bottles.

Only using a gallon of water for cleaning and another for sanitizing makes this an absolute win in my book. I don't use glass carboys, so I cannot speak to the issues some of you have expressed, but for what I use it for, I couldn't be happier.

BTW, Mark, I see you are over in Tigard. Glad to support a local business. Cheers from PDX, and thanks for what IMO is a great product.

Here are pics of mine in action.


pdxkale 01-21-2012 12:25 AM

2 Attachment(s)

I have had mine for about 3 weeks and love it. I got it on one of Morebeer's deals of the day and could not be happier. Admittedly, I only use it for cleaning & sanatizing kegs and better bottles, but I am absolutely in love with this thing. No more soaking and doing the wash cloth trick on my grimy BBs, no more letting my kegs soak with 5 gallons of PBW in them. I've always been careful about getting the collar seated as indicated by the instructions above and have never had a problem. I've probably cleaned about 10 Kegs and a half a dozen better bottles.

Only using a gallon of water for cleaning and another for sanitizing makes this an absolute win in my book. I don't use glass carboys, so I cannot speak to the issues some of you have expressed, but for what I use it for, I couldn't be happier.

BTW, Mark, I see you are over in Tigard. Glad to support a local business. Cheers from PDX, and thanks for what IMO is a great product.

Here are pics of mine in action.


Ruddles 01-11-2015 03:09 AM

how to make Mark's washer work with this carboy?
 
2 Attachment(s)
Quote:
Originally Posted by Stealthcruiser View Post
Post a pic of the anomaly, and we'll see iffn' we can dream something up!
Here are 2 pictures of the problem (which seems to be sideways for some reason).
First image: the carboy rests on top of the pump
Second image: the heavy glass carboy leans on the plastic collar, relying on those clips to hold.
Any ideas for modifications that make the carboy more stable?
Many thanks

Ruddles 01-11-2015 03:09 AM

how to make Mark's washer work with this carboy?
 
2 Attachment(s)
Quote:
Originally Posted by Stealthcruiser View Post
Post a pic of the anomaly, and we'll see iffn' we can dream something up!
Here are 2 pictures of the problem (which seems to be sideways for some reason).
First image: the carboy rests on top of the pump
Second image: the heavy glass carboy leans on the plastic collar, relying on those clips to hold.
Any ideas for modifications that make the carboy more stable?
Many thanks


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