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12-06-2008, 07:17 AM
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#1
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Member
Join Date: Dec 2008
Location: Minneapolis, Minnesota
Posts: 62
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Just got my Midwest Supplies Starter kit!
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I couldn't find a forum where people discuss good/poor retailers, so I just wanted to share this story here. I placed two orders with them on Monday, and without me even asking, they combined them, and refunded me the excess shipping charges. They were prompt, friendly, and honest. Ill share more as my first brew progresses...
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12-06-2008, 07:40 AM
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#2
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Senior Member
Join Date: Sep 2008
Location: Coraopolis, PA (Near Pittsburgh)
Posts: 922
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I have ordered from MidWest several times and they are good at customer support and satisfaction. I have neveer been dissappointed.
Salute! 
__________________
On Tap - All Cascade Pale Ale - 100% Home grown Hops.
On Tap - American Brown Ale.
On Tap - Robust Smoked Porter.
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12-06-2008, 09:21 AM
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#3
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Member
Join Date: Dec 2008
Location: Minneapolis, Minnesota
Posts: 62
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Haven't seen anything bad about them here, and I always like to share praise as much as dissent. They just seem like good, honest, people.
Cheers!
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12-06-2008, 11:41 AM
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#4
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Senior Member
Join Date: Jan 2008
Posts: 386
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Midwest and Northern are both companies that I've ordered from and have been very pleased with their service and support.
__________________
Quote:
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BTW, those can not be drunk in multiple count if the day’s plan includes finish carpentry work or power tools.
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- Schoonie
Burkey Street Brewery
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12-06-2008, 12:41 PM
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#5
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Senior Member
Join Date: Jun 2008
Posts: 1,413
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Quote:
Originally Posted by sigmund
Midwest and Northern are both companies that I've ordered from and have been very pleased with their service and support.
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+1 Same here |
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12-07-2008, 07:48 AM
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#6
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Member
Join Date: Dec 2008
Location: Minneapolis, Minnesota
Posts: 62
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Granted, I am new here, but I think it would be a great idea to have a forum section about online suppliers. A place were people can talk about how good/bad their ordering experience was.
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12-07-2008, 07:59 AM
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#7
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Senior Member
Join Date: Jul 2008
Location: Dover, FL
Posts: 545
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Well in the spirit of it, I'll add my $.02 to the thread.
Williamsbrewing.com has given me very quick and trouble-free service, as have MoreBeer.com (really quick response), Austin Hombrew (excellent service, and I just placed a decent-sized order with them -pair of pumps and some plumbing). NorthernBrewer lives up to expectations -never heard anything bad about them.
Kegkits.com has given me very good service in the past, but these last two times were to say the least, very unsatisfactory. I had to delay my brew session by a week (ordered yeast on monday morning, didn't get it until thurs. of the NEXT week -and considdering that the company is in Alabama, and I live in Florida, thats pretty bad) -recently ordered a thermometer for the brewpot (weldless) and had the same experience. To the guys' credit, he was quick to respond to my queries. Evidently they have fallen behind in their orders, and don't quite have the capital to hire more help.
I like to support places close to home, so I will order more from them in the future (and hope their service gets back to what it used to be) but nothing time-sensitive until they prove themselves again. Sigh.
I'm going to be interested in trying to get some grains in bulk, but shipping seems to kill that option -however the local HBS charges a bit much for grains (sigh) so I'm still thinking on it.
__________________
GOT BEER?
FERMENTING:
LAGERING/CONDITIONING:
Kegged: Lawnmower Ale, Real Brewing Brown Ale clone, Edmund Fitzgerald Porter clone (the tank is about empty).
Bottled:NoName Porter
Plans: Belgian Strong Blond Ale, Coconut-Ale
Quote:
Originally Posted by Jaybird
we do it for the love of beer! Not for the love of money! We can all make great BEER! Not so much when it comes to money!
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12-07-2008, 08:00 AM
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#8
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Senior Member
Join Date: Jul 2008
Location: Dover, FL
Posts: 545
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Oh and Fadeux: Welcome aboard!!
__________________
GOT BEER?
FERMENTING:
LAGERING/CONDITIONING:
Kegged: Lawnmower Ale, Real Brewing Brown Ale clone, Edmund Fitzgerald Porter clone (the tank is about empty).
Bottled:NoName Porter
Plans: Belgian Strong Blond Ale, Coconut-Ale
Quote:
Originally Posted by Jaybird
we do it for the love of beer! Not for the love of money! We can all make great BEER! Not so much when it comes to money!
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12-07-2008, 11:13 AM
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#9
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Senior Member
Join Date: Oct 2008
Location: Minot, MAINE
Posts: 274
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I too placed a big order with Midwest and had no problem, I did it on-line and paid w/paypal, it did take 5-6 days but if you read the homepage of the site thats typical holiday shipping.
Oh and Welcome!! 
__________________
Have a porter on tap, and 10 gal of a ipa going to work. in the mean time I sip beers from all over from great beer trades. Have a ghoulship in the fridge now!!
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12-07-2008, 11:46 AM
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#10
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Senior Member
Join Date: May 2006
Location: Lapeer, Michigan
Posts: 2,228
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I like Midwest too and been happy with there customer service. I can tell you Morebeer stands up to there products very well. I had a few items break 90+ days after I bought them and Morebeer replaced the items free of charge! A+ to the Online Homebrew vendors.
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