Originally Posted by bja
If you had paid attention, you may have noticed a pattern. He only answers e-mails once a week. I think it's either Monday or Friday. But he will answer them.
BULL SH¥t buddy. And don't try to pawn his crappy service on my lack of "not paying attention." His excuse was always, "oh, I never got your emails. I've been dealing with a lot of stuff... Blah blah blah"
He is taking my money. I don't give a crap what his issues are. He has a duty to maintain his product in a timely manner. That's the hard knocks of doing business.
He has crappy customer serviceperiod! I promise he will get a hold of you fast to take your money, but he will take his sweet loving time to repair your expensive ass broken mill.
Buy a mill from him the same day you file a complaint. I'll put money down saying you'll have a mill at your front door before you get a reply from the guy about the damage. And you'll be lucky to have a working mill within a months time.
It doesn't take much to set up an auto reply following up with acknowledgment that he received the email and when to expect a reply. He only gives the option to email. Replying to one is not hard. Not having alternative ways to contact him shows that he doesn't want to be bothered until it's convenient for him.
It was over two weeks and still no reply...finally I get a hold of the LHBS that sold his crap. They gave me his info to call. Oh boy he got back to me then when he knew a big account was aware of his lack of support. But then he took his sweet time getting back to following emails.
And tell me how sending me back a disgusting dirty mill full of metal shards is quality customer service. I should've done a video of me cleaning his mill. I really wish I had.