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Home Brew Forums > Home Brewing Beer > Equipment/Sanitation > Beverage factory
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Old 08-29-2007, 08:14 PM   #1
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Default Beverage factory

I would like to recommend to everyone here that they stay away from the beverage factory. Their customer service has been horrible, and the tech support just as bad.

They screwed up my initial order, and when I called them back the first time they said that I would have to pay to ship the parts back to them to get a refund for them. Does that make sense? I should have to pay for shipping because they screwed up. They also wanted me to pay for the parts they were supposed to send the first time up front before they would ship them to me. Let me add here that all 3 people who I talked to on the phone were very rude and had horrible attitudes, including the "supervisor." After talking to said supervisor for a while, I finally got her to ship out the replacement parts.

Flash forward to today, I get the correct parts in the mail this morning. Only took a week... So, I go to try to take the original fitting off of the regulator to put the Y fitting on it, and it will not budge. I call up their tech support, and the guy tells me to keep wrenching on it to get it off...to which I tell him that the fitting is in the regulator so tightly that the nut is stripping without loosing the fitting. He had no tips or suggestions, and told me to talk to customer support to get the right fitting out to me.....Needless to say, I am very angry at this point, and I am worried that I have ruined my fitting and wont be able to get it off of the regulator...

Do not buy from the beverage factory...


/rant off

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Old 08-29-2007, 08:21 PM   #2
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Also, once I get this thing off, should I put pipe tape on the connections? Including Y to reg, and hose fitting to Y.

Thanks






+1 for post whore

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Old 08-29-2007, 08:21 PM   #3
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Bummer about your trouble, FWIW I have had only good transactions with them. Again, YMMV. thanks for telling your story.

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Old 08-29-2007, 08:24 PM   #4
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Are you sure bevfactory isn't a subdivision of StPats in Texas?

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Old 08-29-2007, 08:27 PM   #5
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Quote:
Originally Posted by Bobby_M
Are you sure bevfactory isn't a subdivision of StPats in Texas?
LOL I read your post about the right after I finished writing mine.
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Old 08-29-2007, 08:48 PM   #6
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I can only say my single experience with them was good. Not only was their list price for the parts better than anyone else, I got the sale price, even though the sale started after I ordered, but before they shipped.

I've also had problems getting the fittings on regulators apart, but I didn't purchase the regulators from BF. Seems to be a common problem, because I've never seen a regulator assembled with Teflon tape, just bare metal to metal.

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Old 08-29-2007, 08:49 PM   #7
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Quote:
Originally Posted by david_42
I can only say my single experience with them was good. I got the sale price, even though the sale started after I ordered, but before they shipped.

I've also had problems getting the fittings on regulators apart, but I didn't purchase the regulators from BF. Seems to be a common problem, because I've never seen a regulator assembled with Teflon tape, just bare metal to metal.
Would it be best to use the tape or just stick with the metal to metal?
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Old 08-29-2007, 09:42 PM   #8
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When i placed my order with them, they left out some parts. They sent them 2 day, no questions asked, no additional cost. To me, they exceeded my expectations for customer service. Of course it would have been better to get everything i ordered the first time, but i have no complaints.

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Old 08-29-2007, 10:31 PM   #9
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I also go to them, and have had no complaints. I even had a similar problem trying to get an old dial off a regulator, i took it in, and they took it off, and put the new gauge on for me.

Ive never ordered online though.

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Old 08-29-2007, 10:35 PM   #10
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I also had very good luck with them when I bought shanks,tubing and etc.. But I never had to call customer service ether.

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