Ss Brewing Technologies Giveaway!

Home Brew Forums > Home Brewing Beer > Equipment/Sanitation > Barley Crusher - Customer Service????
Reply
 
LinkBack Thread Tools
Old 01-23-2012, 04:53 PM   #11
eastoak
Senior Member
HBT_SUPPORTER.png
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jan 2011
Location: oakland, california
Posts: 3,212
Liked 149 Times on 140 Posts
Likes Given: 83

Default

Quote:
Originally Posted by SpottedDogBrewing View Post
Typically the barley crushers have an O-ring that helps the non driven roller turn. I'd check to see if the o-ring is still there or if its worn out.
Hope this helps....
The documentation that comes with the BC states that the O ring is not needed. mine disappeared shortly after i got it and i have never replaced it, works fine.
__________________
eastoak is offline
 
Reply With Quote Quick reply to this message
Old 01-23-2012, 04:55 PM   #12
SpottedDogBrewing
Hmmm, BEER!
HBT_LIFETIMESUPPORTER.png
Feedback Score: 10 reviews
 
SpottedDogBrewing's Avatar
Recipes 
 
Join Date: Apr 2008
Location: Goodells, MICHIGAN
Posts: 1,457
Liked 49 Times on 44 Posts
Likes Given: 57

Default

Quote:
Originally Posted by eastoak

The documentation that comes with the BC states that the O ring is not needed. mine disappeared shortly after i got it and i have never replaced it, works fine.
Good deal, help hopfen out:-)
__________________
Spotted Dog Brewing


"This is grain, which any fool can eat, but for which the Lord intended a more divine means of consumption.. Beer!"
-Robin Hood, Prince of Thieves, Friar Tuck

"The nations of the West also have their own intoxicant, made from grain soaked in water...Alas, what wonderful ingenuity vice possesses! A method has actually been discovered for making even water intoxicated."
- Pliny the Elder
SpottedDogBrewing is offline
 
Reply With Quote Quick reply to this message
Old 01-23-2012, 04:56 PM   #13
broadbill
Feedback Score: 0 reviews
Recipes 
 
Join Date: Aug 2007
Location: Southern Maine
Posts: 3,367
Liked 312 Times on 220 Posts
Likes Given: 220

Default

Quote:
Originally Posted by hopfen View Post
My beef is with the piss poor customer service. This is the new world we live in - Automated phone sytems, support via e-mail only, who is on the other end????

How can you run a business and not provide a phone number?

I've e-mailed with questions and get no response.

I can provide all of the technical data required to troubleshoot the issue we are having.

Due to the lack of support, we had to purchase another mill.

If we can get it working again, it's for sale...
again, what is wrong with it?
__________________
broadbill is offline
 
Reply With Quote Quick reply to this message
Old 01-23-2012, 05:04 PM   #14
hopfen
Feedback Score: 0 reviews
Recipes 
 
Join Date: Dec 2010
Location: Hartford, ct
Posts: 73
Liked 1 Times on 1 Posts

Default

Read the post.


It will not pass grain at .039 gap. It will bind and is acting like the knurl is worn. Open the gap and grain will come through but not get crushed enough.

__________________
hopfen is offline
 
Reply With Quote Quick reply to this message
Old 01-23-2012, 05:14 PM   #15
day_trippr
Feedback Score: 0 reviews
Recipes 
 
Join Date: May 2011
Location: Stow, MA
Posts: 10,349
Liked 1236 Times on 998 Posts

Default

Quote:
Originally Posted by hopfen View Post
Read the post.

It will not pass grain at .039 gap. It will bind and is acting like the knurl is worn. Open the gap and grain will come through but not get crushed enough.
That doesn't make much sense to me. If the roller knurls were worn it wouldn't have enough grip on the grain to bind.

Sounds more like the bearings are binding, or grain is packed around the rollers...

Cheers!
__________________
day_trippr is offline
 
Reply With Quote Quick reply to this message
Old 01-23-2012, 05:31 PM   #16
hopfen
Feedback Score: 0 reviews
Recipes 
 
Join Date: Dec 2010
Location: Hartford, ct
Posts: 73
Liked 1 Times on 1 Posts

Default

A lot of things in life don't make sense...

The mill has been disasembled, cleaned and lubed. It spins freely.

If the rollers don't have enough bite (worn) then the grain will not be pulled through. I don't know if this is the problem but this isn't a complex piece of equipment either.

If only the people (or guy doing this out of his garage on a part time basis) would provide some level of customer support, I might be able to get some answers.

__________________
hopfen is offline
 
Reply With Quote Quick reply to this message
Old 01-23-2012, 06:05 PM   #17
CrazedArmadillo
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jan 2011
Location: Durham, NC
Posts: 36
Liked 1 Times on 1 Posts

Default

I'll likely be in the market for a mill in the next year or so, and all these threads about lack of Barley Crusher customer support have already made up my mind to go with another company. Seems that a lifetime warranty doesn't mean much if nobody responds to emails and there is no phone number. Completely unacceptable in my books.

__________________
CrazedArmadillo is offline
 
Reply With Quote Quick reply to this message
Old 01-23-2012, 10:40 PM   #18
Stevo2569
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jan 2011
Location: C-VILLE, Tn
Posts: 1,277
Liked 29 Times on 25 Posts
Likes Given: 2

Default

Are you using a drill by hand or motor? Try a different mode of turning. Maybe that's the culprit.

__________________

Fermentation may have been a greater discovery than fire."
-David Rains Wallace


My Brewing Apparatus

Stevo2569 is offline
 
Reply With Quote Quick reply to this message
Old 01-23-2012, 11:12 PM   #19
SpottedDogBrewing
Hmmm, BEER!
HBT_LIFETIMESUPPORTER.png
Feedback Score: 10 reviews
 
SpottedDogBrewing's Avatar
Recipes 
 
Join Date: Apr 2008
Location: Goodells, MICHIGAN
Posts: 1,457
Liked 49 Times on 44 Posts
Likes Given: 57

Default

Are you drilling clockwise or counter-clockwise?

__________________
Spotted Dog Brewing


"This is grain, which any fool can eat, but for which the Lord intended a more divine means of consumption.. Beer!"
-Robin Hood, Prince of Thieves, Friar Tuck

"The nations of the West also have their own intoxicant, made from grain soaked in water...Alas, what wonderful ingenuity vice possesses! A method has actually been discovered for making even water intoxicated."
- Pliny the Elder
SpottedDogBrewing is offline
 
Reply With Quote Quick reply to this message
Old 01-23-2012, 11:17 PM   #20
hopfen
Feedback Score: 0 reviews
Recipes 
 
Join Date: Dec 2010
Location: Hartford, ct
Posts: 73
Liked 1 Times on 1 Posts

Default

Really????

This is not the first mill we've had.

We've put over 1400 POUNDS of grain through it in 8 months.

__________________
hopfen is offline
mariojr Likes This 
Reply With Quote Quick reply to this message
Reply



Quick Reply
Message:
Options
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
Great customer service from MoreBeer CrookedChris Equipment/Sanitation 2 10-15-2010 05:52 PM
March Mfg has awesome (if misguided) customer service caspio Equipment/Sanitation 3 05-20-2010 02:46 AM
Hopstopper: Excellent Customer Service drayman86 Equipment/Sanitation 3 04-04-2009 06:42 PM
Cooper's customer service Stratotankard Equipment/Sanitation 1 08-04-2008 11:45 PM
Apparently customer service is alive and well. Fingers Equipment/Sanitation 6 03-11-2007 03:03 PM