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Old 01-23-2012, 11:53 AM   #1
hopfen
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Default Barley Crusher - Customer Service????

Hi,

Has anyone had luck contacting Barley Crusher? We purchased one last March and after 1400 lbs of grain through it, it doesn't work. We've cleaned and adjusted it but can't get it to mill grain at .039

I've sent two e-mails and no response. No phone number for them.

Thanks,

hopfen

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Old 01-23-2012, 12:14 PM   #2
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Typically the barley crushers have an O-ring that helps the non driven roller turn. I'd check to see if the o-ring is still there or if its worn out.
Hope this helps....

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Old 01-23-2012, 12:39 PM   #3
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Quote:
Originally Posted by hopfen View Post
Hi,

Has anyone had luck contacting Barley Crusher? We purchased one last March and after 1400 lbs of grain through it, it doesn't work. We've cleaned and adjusted it but can't get it to mill grain at .039

I've sent two e-mails and no response. No phone number for them.

Thanks,

hopfen
What do you mean when you say it doesn't work? It doesn't turn? it doesn't crush?, It doesn't crush correctly? It doesn't stay at 0.039"?

Details, man, details!..is this what you are going to the BC folks with?
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Old 01-23-2012, 12:57 PM   #4
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Quote:
Originally Posted by SpottedDogBrewing
Typically the barley crushers have an O-ring that helps the non driven roller turn. I'd check to see if the o-ring is still there or if its worn out.
Hope this helps....
That oring fell off the first time I used mine. It has been working fine for almost a year.
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Old 01-23-2012, 01:19 PM   #5
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Have you ever cleaned it? Take it apart and clean the shafts, then put some lube - dry bike lube works well and put it back together making sure it is gapped correctly using a feeler gauge from the auto parts store. 1400 lbs is a hefty workload and you should be blowing out the dust after each use or conditioning the grain with h20.

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Old 01-23-2012, 03:57 PM   #6
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.039 is the gap.

Taken apart, cleaned and lubed with a very light oil.

At a wider gap it will pass grain but we don't get the crush that we want.


I'll check the o-ring.

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Old 01-23-2012, 04:02 PM   #7
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My beef is with the piss poor customer service. This is the new world we live in - Automated phone sytems, support via e-mail only, who is on the other end????

How can you run a business and not provide a phone number?

I've e-mailed with questions and get no response.

I can provide all of the technical data required to troubleshoot the issue we are having.

Due to the lack of support, we had to purchase another mill.

If we can get it working again, it's for sale...

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Old 01-23-2012, 04:04 PM   #8
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Quote:
Originally Posted by hopfen
My beef is with the piss poor customer service. This is the new world we live in - Automated phone sytems, support via e-mail only, who is on the other end????

How can you run a business and not provide a phone number?

I've e-mailed with questions and get no response.

I can provide all of the technical data required to troubleshoot the issue we are having.

Due to the lack of support, we had to purchase another mill.

If we can get it working again, it's for sale...
How Much :-/
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-Robin Hood, Prince of Thieves, Friar Tuck

"The nations of the West also have their own intoxicant, made from grain soaked in water...Alas, what wonderful ingenuity vice possesses! A method has actually been discovered for making even water intoxicated."
- Pliny the Elder
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Old 01-23-2012, 04:09 PM   #9
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Quote:
Originally Posted by hopfen View Post
My beef is with the piss poor customer service. This is the new world we live in - Automated phone sytems, support via e-mail only, who is on the other end????

How can you run a business and not provide a phone number?

I've e-mailed with questions and get no response.

I can provide all of the technical data required to troubleshoot the issue we are having.

Due to the lack of support, we had to purchase another mill.

If we can get it working again, it's for sale...
Barley Crusher comes with a lifetime warranty. You ought to be able to get it working, or get a replacement at no cost.
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Old 01-23-2012, 04:26 PM   #10
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If I could get a reply from the company I would do that.

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